Public support currently runs through @inforadar_agentbot and include your Paddle receipt, chosen delivery channel, activation target, and a short description of the issue.
Typical support topics include activation delays after purchase, billing mistakes, refund requests, failed connector tests, and changing your digest plan.
Available payment options vary by customer country, currency, and device. If a wallet method was visible for you during checkout, include that detail in your support note so we can reconcile the payment flow faster.
Sandbox support is for checkout rehearsal only. Include the word sandbox in your message so we do not confuse a test event with live billing.
We usually reply within two business days. The branded email inbox is still being prepared, so the public support bot remains the only public support path right now.